FAQS

HOW CAN WE HELP?

PRODUCTS & MATERIALS

Will my jewelry tarnish?

Our products are 18k(18 karat) gold plated with a base of brass and coated by another layer of anti-tarnish. Beyond that, all of our jewelry is nickel free which is usually responsible for skin irritation. Thus, know that it is safe for adults and children prone to skin irritation.

There are several factors contributing to the jewelry tarnishing. Wearing your jewelry when you hit the gym or do your daily chores may result in a faster tarnishing process. One’s pH balance may play a role in the jewelry tarnishing as well. Lastly, beauty products, such as perfume, lotion, etc. may also result in the jewelry tarnishing faster. With these factors taken into consideration, our jewelry’s bling will last from a range of 4-6 months or longer depending upon one’s use. 

To make our jewelry last long, we recommend the following:

  • Take off your jewelry when you bath or exercise.
  • Apply your jewelry last when dressing up.
  • Use alcohol-free wet wipes to wipe your jewelry after every use to keep its bling.
  • Softly scrub the jewelry with a sponge and rinse off with water.
What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

ORDERS & SHIPPING

What is the shipping policy?

You can refer to our shipping policy here.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

LIVE CHAT LINE

@Shependence.official

Need help choosing the perfect piece or have a
quick question? Our team is available 24 hours a
day via live chat.

AFTER SALE SERVICE LINE

@Shependence.services

For repairs, care tips, or support with your order,
connect with our After-Sales Team via LINE.

International Support

@Shependence.official

Our global customer care team is available on WhatsApp to help you with orders, shipping, and style questions—wherever you are in the world.

Call Us

+6692 932 8999

Reach out to our customer service line for any assistance, from order updates to personalized recommendations.