SECTION 1 GENERAL
Welcome to SHEPENDENCE. We are committed to make your shopping experience an enjoyable one. Please read the Terms & Conditions prior to using the Site. Throughout the Site, the terms “we”, “us” and “our” refer to SHEPENDENCE.
Your access, usage of the Site and browsing, purchase of any product(s) available to you through the Site indicates your full understanding, acknowledgment and acceptance to the Terms & Conditions.
Before making any purchase, it is your responsibility to review the following Terms & Conditions. The purchase of any product(s) through the Site represents your (i) acceptance, compliance with, and agreement to be bound by the Terms and Conditions, and (ii) that you have the right, authority, and capacity to abide by the Terms and Conditions.
SECTION 2 - ACCESS & USAGE OF SITE
By accessing or/and use of the Site, you represent and warrant that:
SECTION 3 – PRICE
All prices displayed on the Site are quoted in the currency that is based on your choice for reference. All final prices upon checkout are based on USD.
In the event where an incorrect price is displayed, we have all right to refuse and cancel any order due to incorrect pricing.
Buyers are responsible for any/all duties, taxes and custom charges that may be incurred in their countries. The price payable from the Site does not include any/all duties and custom charges. Each country has its own regulation regarding the tax. Some countries are easy to import into, and have few restrictions and no taxes, while other countries are very restrictive and have high taxes. So we are not sure about if you will be charged for tax or not. To avoid the future inconvenience, we strongly recommend the buyers to learn the tax regulation of the destination country before purchasing from us.
SECTION 4 – PURCHASE & REFUND POLICY
You may place an order with us by completing and submitting the order form on the Site. You shall be responsible for ensuring the accuracy of all orders. All orders will be deemed to be irrevocable and unconditional upon transmission through the Site, and we shall be entitled, but not obliged, to process such order(s) without your further consent and any further reference or notice to you.
We reserve the right to accept or decline any and all orders received from or through the Site in our sole and absolute discretion. Our acceptance of your order will take place when a confirmation email is sent to your registered email address with us, at which point a contract will come into existence between you and us. Each fully-paid order accepted by us shall constitute a separate and individual contract governed by these Terms & Conditions (an "Order"). We will assign an order number to your Order when we accept your Order.
If we are unable to process your order, we will inform you of this. This might be because the product is out of stock, because we have identified an error in the price or description of the product or because there may be an issue identified with your account due to credit and fraud.
To cancel your order, please notify us at info@shependence.com within 12 hours after order has been placed. No cancellation will be accepted after the stipulated time period. This is because chances are that your order might have already been processed. In that case, we will not be able to make any changes. Accepted cancellations will be refunded in the form of store-credit.
Cancellation and exchanges during sale period is not allowed.
SECTION 5 – PRODUCTS
Product images may appear larger to show detailed view of the products. Always refer to the measurements before purchase. We cannot be held responsible for purchases made with the wrong perception of product size.
All measurements provided on the Site are measurements which were taken as accurately as possible. Minor variations in measurement is not considered a defect and cancellation of order due to such instance is not permitted.
When editing images for display on the Site, we always strive to produce the most realistic colours of the products. However, different people may perceive different colours as different devices renders colours differently. Such situations are not within our control and we cannot be held responsible for purchases made with the wrong perception of colours.
SECTION 6 – PAYMENT
We accept payment using Omise and for local we accept all Thai Bank transfers.
SECTION 7 - SHIPPING & DELIVERY
Orders are shipped to the provided shipping address.Please ensure address is correct. Change of address is not allowed once the you had place a payment.
All orders will only be processed after payment is verified and cleared.
We aim to dispatch all customer orders in 2 - 4 business days, with the exception of weekends. For festive season and public holidays, order dispatch may take up to 3 - 5 days in these cases.
Please contact us at info@shependence.com for rush orders or special occasions such as Wedding, Birthday, Bridal Shower, Christmas, we highly recommend that you purchase your order at least 2-3 weeks in advance and request for an express shipping via DHL Worldwide Express shipping.
IMPORTANT NOTES:
You will receive an ‘Order Shipped’ notification once your order has been shipped. You can track your parcel with the given parcel tracking number at https://th.kerryexpress.com/th/track/
For oversea orders, the parcel will deliver through Suvarnabhumi Airport (Thai’s airport) to your country’s airport. It will then deliver to your district postal office and ship to your address. It will normally arrive around 14 working days, counting for Monday to Friday. If the shipment delays, we can request for parcel inspection after 14 days from the date of departure.You can track your parcel with the given parcel tracking number at https://www.dhl.com/th-en/home/tracking.html
* Remark: We are not responsible for any delay shipment if it is not at our own cause.
SECTION 8 - BOUNCED/RETURN PARCELS
In any case if mail is unclaimed after a stipulated time by the post office and is returned to us, it is the buyer’s responsibility and will have to pay for the additional shipping, inclusive of purchases using free shipping promotion code. A package returned to us by the post office as undeliverable or unclaimed, or a package refused by the addressee for any reason or a parcel with wrong address furnished, is not an authorized return. As such, it may not be eligible for a refund of the cost of merchandise, at our discretion.
SECTION 9 - EXCHANGES AND RETURNS
In the interest of hygiene and for protection of all customers, all jewelry are excluded from exchanges and returns. This exclusion arises from Health and Safety consideration and to prevent spread of possible infections.
If you believe you have received the wrong item, contact us at info@shependence.com with the email titled “Incorrect Item Received - [Insert Order ID]”. Together with this e-mail, please provide us with your Order ID and a clear snapshot of incorrect product received.
If you believe you have received a defective item, contact us at info@shependence.com with the email titled “Defective Item Received - [Insert Order ID]”. Together with this e-mail, please provide us with your Order ID and a clear snapshot of the defect followed by a detailed description of the defect. Upon receiving your email, our Customer Care Officer will assess your situation on a case by case basis.
SECTION 10 - PERSONAL INFORMATION
We may collect, use and disclose personal data that you provide to us to supply the Product to you, process your payment for the Product, to send you newsletters if you have registered for our mailing list, and other specified purposes. Please see our Privacy Policy for more information.
SECTION 11 - INTELLECTUAL PROPERTY RIGHT
SHEPENDENCE is the owner or the licensee of all intellectual property rights in and to the content on the Site, and in the material published on it. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute or howsoever deal with any content or material from the Site in any form or by any means without SHEPENDENCE’s prior written permission. If you believe an intellectual property right has been violated on the Site, please contact us.
SECTION 12 – UPDATES
SHEPENDENCE reserves the right to amend the Site and Terms & Conditions from time to time without any prior notice. Please check back regularly for any updates.
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